VeloVue Shipping Policy

Last Updated: October 8, 2026

At VeloVue, we are committed to providing a smooth, reliable, and transparent shopping experience. We work diligently to process and ship every order as efficiently as possible so you can start enjoying your purchase.

Please review our shipping policy below for important information regarding order processing, shipping times, tracking, and delivery.

1. Order Processing Times

All orders are processed within 2–5 business days after your order has been successfully placed and payment has been confirmed.

During periods of high demand, major holidays, promotional events, or temporary stock shortages, processing may take up to 10 business days.

Please note that business days exclude weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Shipping Times

We proudly offer international shipping to customers across multiple regions.

Delivery times vary depending on your location, local customs procedures, and carrier operations.

Below are our estimated shipping times:

Destination	Estimated Delivery Time
United States	7–14 business days
Canada & Europe	10–14 business days
Australia & New Zealand	10–21 business days
Mexico, Central & South America	15–30 business days

Important: These delivery estimates begin after your order has been processed and dispatched. Processing times are not included in the estimated shipping times listed above.

All shipping times are estimates and are not guaranteed.

3. Order Tracking

At VeloVue, we believe in keeping our customers informed throughout the shipping process.

Every order is shipped with a tracking number, allowing you to monitor your package's progress.

Once your order has been dispatched to our shipping carrier, you will receive a confirmation email containing your tracking details.

Please allow 24–72 hours for tracking information to become available or update after dispatch.

4. Shipping Address & Order Changes

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Once your order has entered our processing or fulfillment stage, we cannot guarantee any modifications, including:

• Shipping address changes

• Product changes

• Order cancellations

• Changes to shipping details

Orders will be shipped to the address provided at checkout.

VeloVue is not responsible for delivery issues caused by incorrect or incomplete shipping information submitted by the customer.

5. Shipping Delays

While we make every effort to ensure timely delivery, certain circumstances may cause unexpected shipping delays.

These may include:

• High seasonal demand or major holidays

• Customs clearance and international shipping procedures

• Severe weather conditions

• Carrier disruptions or logistical delays

• Unexpected inventory shortages

Please understand that once your package has been transferred to the shipping carrier, delivery schedules may be affected by circumstances beyond our control.

We appreciate your patience and understanding should any unexpected delays occur.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

VeloVue is not responsible for delays caused by customs inspections or clearance procedures.

7. Lost, Stolen, or Missing Packages

At VeloVue, we take great care to ensure that all orders are properly processed, packaged, and transferred to our shipping carriers.

Once an order has been successfully delivered to the shipping address provided at checkout, VeloVue is not responsible for packages that are lost, stolen, misplaced, or missing after delivery.

If your tracking information confirms that your package has been delivered but you have not received it, we recommend:

• Checking your mailbox, front porch, and surrounding delivery areas.

• Contacting household members or neighbors who may have received the package.

• Contacting the shipping carrier directly to investigate the delivery.

• Filing a claim with the shipping carrier or reporting suspected package theft to local authorities when appropriate.

VeloVue does not offer refunds or replacements for packages confirmed as delivered by the shipping carrier that are subsequently lost or stolen, except where required by applicable law.

For packages lost during transit before confirmed delivery, please contact our customer support team so we can review the situation and assist with an investigation.

By placing an order with VeloVue, customers acknowledge and agree to these shipping terms, subject to their rights under applicable consumer protection laws.