Refund policy

VeloVue Refund & Return Policy

Last Updated: October 8, 2026

At VeloVue, customer satisfaction is important to us. We take pride in providing high-quality products and strive to ensure every order arrives in excellent condition.

Please review our refund and return policy carefully before making a purchase.

1. Refund Eligibility

VeloVue only accepts refund requests for products that arrive damaged or defective.

To qualify for a refund, the following conditions must be met:

  • The product must have arrived damaged or defective.

  • The refund request must be submitted within 7 calendar days of the confirmed delivery date.

  • Customers must provide clear photographic or video evidence showing the damage or defect.

  • Proof of purchase, such as an order number or confirmation email, must be provided.

Refund requests submitted after the 7-day period will not be accepted under our standard refund policy, except where required by applicable law.

2. Non-Refundable Items

VeloVue does not offer refunds for the following reasons:

  • Change of mind after purchasing.

  • Accidental purchases.

  • Personal dissatisfaction or buyer's remorse.

  • Products damaged due to misuse, improper handling, or customer negligence.

  • Refund requests submitted more than 7 calendar days after delivery, except where required by law.

All sales are considered final unless the product arrives damaged or defective or a refund is otherwise required by law.

3. How to Request a Refund

If your product arrives damaged or defective, please contact our customer support team within 7 calendar days of receiving your order.

When submitting your request, please include:

  • Your full name.

  • Your order number.

  • A brief description of the damage or defect.

  • Clear photos or videos showing the issue.

Our team will review your request and determine whether it meets our refund eligibility requirements.

4. Refund Approval & Processing

Once your refund request has been reviewed, you will be notified of its approval or rejection.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

5. Returns & Exchanges

VeloVue does not accept returns or exchanges for products that are not damaged or defective, except where required by applicable law.

If a damaged or defective product qualifies for a refund, our customer support team will provide further instructions if a return is necessary.

Please do not send products back without first contacting our support team.

6. Contact Us

If you have any questions regarding our refund policy or need assistance with a damaged product, please contact VeloVue customer support through the contact information provided on our website.

We appreciate your understanding and thank you for choosing VeloVue.

VeloVue — Capture Every Ride.